Responsible Gaming at jom98 — Safe, Smart & In Control

Responsible gaming means enjoying wagering activities — whether Live Casino, Slot Games, or Sports Betting — as a form of entertainment, not as a way to generate income or escape life's problems. At jom98, we believe every member deserves to enjoy our platform in a safe, controlled, and enjoyable way.

For most people, playing at jom98 is a relaxing and enjoyable activity — a way to unwind after a long day, try their luck on the latest slot games, or cheer on their favourite team with sports betting. It is a normal, healthy experience as long as it is done with clear limits and full awareness.

For a small number of individuals, however, gambling can become more than just entertainment. This is why jom98 takes a proactive approach to ensuring every member has access to the tools, information and support they need to stay in control. Our responsible gaming programme goes beyond meeting regulatory requirements — it is part of the culture and core values of jom98 as a platform that genuinely cares about the well-being of its members.

Jom98 builds its responsible gaming programme on five core principles that guide every decision and policy we make regarding member well-being:

• Full Transparency — jom98 is always transparent about the odds in every game. We never promise wins or portray wagering as a way to make money. Every game has a clearly stated house edge, and we educate members about this reality.
• Control in the Hands of Members — You decide how much time and money you want to invest. jom98 provides powerful control tools, but the final decision always rests with you. We respect every member's autonomy.
• Vulnerable Person Protection — jom98 takes active steps to identify and assist members who may be at risk of problem gambling. Our team is trained to communicate with empathy and without any pressure.
• No Pressure to Play — We do not use aggressive or manipulative marketing tactics to push members to play beyond their means. jom98 promotions are designed to add value, not to exploit.
• Ease of Access to Help — If you or someone you know needs help, jom98 ensures the process of getting support is as easy and quick as possible, with no complicated red tape.

Identifying early signs of a gambling problem is an important first step. Here are some warning signs to watch for in yourself or someone you care about:

Here is a practical guide to help you enjoy your gaming experience at jom98 in a smarter and more responsible way:

• Set a budget before you play — Decide how much money you are willing to lose before opening any game. Treat this amount as an entertainment cost, just like buying a movie ticket or going out for dinner.
• Never play with borrowed money — Only use money you truly have and can afford to lose. Gambling with borrowed money or emergency savings is a serious warning sign.
• Take regular breaks — Do not play non-stop for hours on end. Get up, stretch, drink some water and reconsider whether you want to continue or stop.
• Never play when you are emotionally unstable — Avoid playing when you are feeling sad, stressed, angry or under the influence of alcohol. These emotional states can lead you to make poor betting decisions.
• Accept losses as part of the game — Wins are not guaranteed. If you reach the loss limit you have set, stop. Do not try to chase your losses.
• Balance gaming with other activities — Make sure jom98 remains just a small part of your entertainment activities. Keep up your social connections, pursue your hobbies and take care of your physical and mental health.
• Use the control tools provided — Activate deposit limits and session time limits in your account settings. These tools are here to help you, not to stop you from enjoying the games.

Jom98 takes child protection very seriously. Our platform is exclusively for individuals aged 18 and above. We employ multiple measures to ensure no children or minors can access our services:

• Strict age verification process during new account registration
• Identity document verification (KYC) before any withdrawal is processed
• Automated detection system that identifies suspicious usage patterns
• Zero-tolerance policy — accounts found to belong to underage individuals will be terminated immediately

If you share a device with children or teenagers at home, we encourage you to use parental control software and ensure your jom98 account is always protected by a strong password. Log out of your account when not in use and never save your login credentials on a shared device.

If you or someone you know needs help with a gambling problem, there are several support resources available in Malaysia:

• Talian Kasih (15999) — A community welfare helpline operating 24 hours a day, 7 days a week. They can refer you to suitable counsellors and treatment centres.
• Local Government Hospital — Psychiatry departments at government hospitals provide counselling and treatment services for addiction, including gambling addiction.
• Certified Counsellor — Seek help from a certified counsellor registered with the Malaysian Counsellors Board (LKM) for more personalised and confidential treatment sessions.
• Peer Support Group — Join a local support group where you can share experiences and draw motivation from others who have successfully overcome problem gambling.

At jom98, our support team can also assist you by activating self-exclusion, setting account limits, or providing further information on available help resources. You can reach us via Live Chat on the platform at any time — no question is too small or too personal for us to help with.