Privacy Policy jom98

Jom98 collects various types of information from members to enable us to deliver a safe, fast, and enjoyable service. The information we collect falls into two main categories — information you provide directly to us, and information collected automatically when you use our platform.

Information You Provide Directly:

• Full name as per identity card (MyKad) or passport.
• Identity card number (MyKad) or passport number for the KYC process.
• An active mobile phone number registered in Malaysia.
• Bank account number and bank name for withdrawal processing.
• Email address (where applicable) for important account-related communications.
• Copies of your identity document and proof of address for KYC verification.

Information Collected Automatically:

• IP address, web browser type, operating system, and device information.
• Activity logs, transaction data, and betting history within the platform.
• Cookie and related tracking technology information as described in Clause 4.
• Country or region-level location data based on IP address (not precise GPS location).
• Login session time and duration for security purposes and detection of suspicious activity.

Personal information collected by jom98 is used solely for the purposes stated below. We will not use your data for any other purpose without first obtaining your consent, except where required by Malaysian law.

Analytics data used for platform improvements has been anonymised — meaning it cannot be linked back to your personal identity. jom98 takes reasonable precautions to ensure your data is only used within the defined scope.

Jom98 firmly upholds the principle that members' personal data is a trust to be safeguarded with the utmost care. We do not sell, rent, transfer, or disclose your personal information to third parties without a strong, legally valid reason.

There are limited situations where we need to share your information with selected third parties, and every such sharing is carried out with strict controls:

• Approved payment processors — To enable deposit and withdrawal transactions to be processed securely. Our payment processors are bound by strict confidentiality agreements.
• KYC service provider — To verify member identity in compliance with anti-money laundering (AML) legal requirements.
• Game service provider — The minimum information required to enable third-party game integrations to function properly within the jom98 platform.
• Competent authorities — jom98 will disclose required information when directed by a court, law enforcement agency, or regulatory body with valid jurisdiction.

Jom98 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our site.

We use different types of cookies for different purposes:

• Essential Cookies — Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies — Stores your preferences such as language, display theme, and game settings to make your experience more comfortable.
• Analytics Cookies — Helps us understand how members use the platform for continuous improvement. This data is collected anonymously.
• Security Cookies — Used to detect suspicious activity, prevent fraud, and protect your account from unauthorized access.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of certain parts of the jom98 platform. Note: different browsers handle cookie management differently — please refer to your browser's documentation for specific guidance.

Jom98 takes a multi-layered approach to protecting members' personal data. Our security systems are designed to keep your data safe from unauthorised access, loss, destruction, or unauthorised disclosure.

The security measures we practise include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at the database level using internationally recognised encryption algorithms.
• Two-factor authentication (2FA) available for all member accounts.
• Round-the-clock 24/7 security monitoring by our technical team.
• Regular penetration testing conducted by independent security experts.
• Strict role-based access control for internal staff.
• Automatic data backups stored at secure, separate locations.

Your personal data will be retained for as long as your account is active or as needed to provide services to you. Following account closure, jom98 will retain transaction records and related information for seven (7) years to meet Malaysia's legal and tax requirements. Other data that is no longer needed will be deleted or anonymised within 90 days of account closure.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data jom98 holds about you. We fully respect these rights and are committed to helping you exercise them without unnecessary barriers.

• Right of Access — You have the right to request a copy of the personal data we hold about you. This request will be processed within 21 business days.
• Right to Rectification — If you find that any information we hold about you is inaccurate or outdated, you have the right to request a correction.
• Right to Erasure — Under certain circumstances, you have the right to request the deletion of your personal data. This request is subject to our legal obligations to retain certain records.
• Right to Object — You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent — Consent you have given for specific data processing may be withdrawn at any time without affecting the validity of processing carried out prior to withdrawal.
• Right to Data Portability — You may request that the personal data we hold about you be provided in a machine-readable format for the purpose of transferring it to another service provider.

To exercise any of the above rights, please contact our data protection team via the 24/7 live chat within the jom98 platform. We will verify your identity before processing any request to ensure the security of your data.

The jom98 platform is intended solely for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from children under the age of 18.

Should we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you believe a minor has registered on our platform, please contact us immediately through the available support channels so that prompt action can be taken.

The jom98 platform integrates game services from leading international software providers. While we carefully select our service partners and evaluate their privacy standards, jom98 is not responsible for the privacy practices of third-party services operating outside our direct control.

Every third-party game provider integrated into the jom98 platform is required to comply with the data security standards set out in their service agreement with jom98. However, we recommend reading the relevant game provider's privacy policy if you wish to learn more about how they handle your data.

Jom98 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your personal data.

If we make significant changes to this Privacy Policy, we will notify you via a prominent notice on the jom98 platform before the changes take effect. Minor editorial or clarification updates may be made without a specific notice, but the "Updated" date at the top of this document will always reflect the latest version.

Continued use of the jom98 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how jom98 handles your personal data, our data protection team is ready to assist you.

You can reach us through the following channels:

• Live Chat 24/7 — The fastest way to get immediate assistance. Available directly within the jom98 platform after login.
• Support Email — [email protected] (we aim to respond within 24 business hours).